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About Us

Mawasim Tours specializes in serving Hajj and Umrah customers from around the world. Since its inception in 2000, Mawasim has established itself as one of the leading online travel companies in the Middle East, but is fast becoming a globally renowned brand due to a proven track record of sustained service excellence.

We offer a diverse range of travel products, including car hire facilities, and the privilege of choosing from over 1,000 hotels in Saudi Arabia, all to ensure that you enjoy as comfortable a journey as possible.

We have offices in Makkah and Madinah and a diverse group of professionals who are well-equipped to answer any questions you may throw our way. With our customer service and support available from 8:00 AM to 10:00 PM, you can contact us about anything, anytime.

Vision & Mission

As a travel company, we have a responsibility to provide safety and service excellence for our customers throughout their journey. Our vision is to have our customers create lifetime memories of their experiences and we will go to all lengths to help them achieve that.

In an increasingly globalized and competitive world, staying ahead is a challenging task. Our mission is rooted in our ambition to become the global pioneers of Hajj and Umrah services and earn the prestigious honor of becoming Saudi Arabia’s largest national company operating in the tourism sector.

Chairman's Message/Message from the CEO

Majed A Al Nefaie

Mawasim Tours has come a long way since its quiet entrance into the travel market in 2000. Since the advent of technology, namely the Internet and computer reservations system (CRS),traditional brick-and-mortar travel agencies have faced intensified competition from their online counterparts. Hotels and fare brokers have taken advantage of the Internet by offering transportation services online at discounted rates while CRS has increased the speed and efficiency of agency-visitor transactions.

Greater global accessibility has increased demand for travel, as start-up costs for companies wishing to stay afloat in the industry escalate. However, while the majority of large companies compete for the public’s attention, a space has been created for smaller travel agencies to establish themselves as specialists in one or more areas of the sector.

Falling into this category, Mawasim has developed its own unique online platform and by doing so has positioned itself as a global leader in providing high class Hajj and Umrah service, with their professional representatives meeting and assisting guests in Makkah and Madinah Hotels.


Mawasim’s core business is providing hotel and transportation services through our network of dedicated partners and a comprehensive online platform. We employ experienced professional experts who cater to the needs of our customers and all levels of affordability. Our tour packages are customized to suit the Middle Eastern market and our solid understanding of the region’s travel culture allows us to provide our customers an enriching experience.

Our People/Team

At Mawasim, we believe that team work is the key to delivering the best results for our customers. Our dedicated multilingual staff is committed to ensure that your experience is as comfortable and hassle-free as possible.

Marketing & Sales
Our marketing and sales team analyses existing market and design presentations and programs that are suited to the requirements of the local and international markets. The team represents the company at various exhibitions and conferences and is well supported by our creative professionals.

Mawasim’s finance experts consistently monitor and report on the company’s financial health. The team works tirelessly to provide an excellent turnaround to its stakeholders. It works closely with senior management to ensure that the company is making the right decisions and investments.

Operations Management
The operations team is responsible for overseeing, designing and controlling the workflow process and redesigning business operations to suit ever-changing market requirements. It ensures that business operations are streamlined, cost-effective measures are adopted, and operational efficiency is maintained without compromising on quality.

Central Reservation Department
We provide booking and transportation services to both individuals and groups at all levels. From 5-star hotels to budget accommodation and family packages, we ensure that customers have all booking options available at their disposal.

Awards and Accolades

Mawasim Tours has won numerous awards and certificates of appreciation in recognition of its commitment and excellence. The following awards are among our foremost accomplishments.

  • Certificate of Appreciation from Makkah Hilton Hotels & Towers - Makkah for continued support and outstanding performance during Hajj 1423.
  • Certificate of Appreciation from Bab Al Umrah (This is a portal approved by the Saudi Ministry of Hajj that allows Umrah operators to interact with external agents around the world) for active participation during the 2003 Umrah season.
  • Certificate of Appreciation from Al Shohada Hotel –Makkah.
  • Certificate of Appreciation from InterContinental Dar Al Tawhid - Makkah for continued support during Hajj 1425.
  • Shield of Appreciation from InterContinental Dar Al Tawhid - Makkah for 10 Years of Excellence.
  • Certificate of Appreciation from Saudi Commission for Tourism for participation in the Saudi Arabia Pavilion at the Arabian Travel Market held in Dubai during Hajj 1424.
  • Certificate of Appreciation from Makkah Chamber of Commerce & Industry for co-sponsoring the launch ceremony of the new logo for CCI Makkah.
  • Certificate of Appreciation for support to Red Sea Palace Hotel – JEDDAH during Hajj 1422.

Many other partners including Labbaik for Hajj, Umrah & Tourism Services , Rahhal International, International Islamic Expo 2008, Maad and Al Khalidah Hajj &Umrah have rewarded Mawasim Tours for being a valued and committed partner.

Mawasim Tours Offers

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