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Terms of Service

Acceptance of Terms of Use: Please read these terms and conditions of use ("Terms and Conditions") before using the Mawasim.net website. In accessing and using this website you agree to be bound by the following Terms of Use and all terms and conditions contained and/or referenced herein or any additional terms and conditions set forth on this website. You acknowledge to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).

1. Scope of our Service

Through the website, we (Mawasim.net and its affiliate distribution partners) provide an online platform through which all types of temporary accommodation providers (for example, hotels and bed & breakfasts, collectively the "accommodation(s)") can advertise their rooms for reservation, and through which visitors to the website can make such reservations. By making a reservation through Mawasim.net, you enter into a direct, legally binding contractual relationship with the accommodation provider with which you make a booking. From the point at which you make your reservation, we act solely as an intermediary between you and the accommodation provider, transmitting the details of your reservation to the relevant accommodation provider and sending you a confirmation email for and on behalf of the accommodation provider.

When rendering our services, the information that we disclose is based on the information provided to us by accommodation providers. As such, the accommodation providers are given access to an extranet through which they are fully responsible for updating all rates, availability and other information which is displayed on our website. Although we take utmost care in performing our services, we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any temporary and/or partial breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each accommodation provider remains responsible at all times for the accuracy, completeness and correctness of the information (including rates and availability) displayed on our website. Our website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or (star) rating of any accommodation made available.

2. Prices and Best Price Guarantee

The prices on our site are highly competitive. All prices displayed on Mawasim.net are per room for your entire stay and include all taxes, unless stated differently on our website or in the confirmation email.

Sometimes, cheaper rates are available on our website for a stay at a specific accommodation premises. However, these rates may carry special restrictions and conditions, for example in respect to cancellation and refunds. Please check the room and rate details thoroughly for any such conditions prior to making your reservation.

The currency converter is for information purposes only and should not be relied upon as accurate and real time; actual rates may vary.

3. Accessing our Site

Access to our site is permitted on a temporary basis for specific users, and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable at any time.

You may access most areas of the site without registering your details with us. From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

4. Privacy Policy

Your privacy is important to us. We value the trust you have placed in us, and are committed to protecting and safeguarding any personal information you give us. like When you make a reservation, you will be asked for your name, address, telephone number, email address, payment information, the names of guests travelling with you and your preferences for your stay.

You accept this Privacy Policy when you sign up for, access, or use our products, services, content, features, technologies or functions offered on our website and all related sites, applications, and services. We may amend this policy at any time by posting a revised version on our website. The revised version will be effective from the time we post it

5. Free of charge

Our service is free of charge because, unlike many other parties, we will not charge you for our service or add any additional (reservation) fees to the room rate.

6. Payment

If Applicable and available,as per our company policy we only accept credit card online through our secure payment gateway or bank transfer as a deposit,  kindly note that we don’t send unsolicited emails requesting credit card information by email ,we treat all information in accordance with our policy

7. Amendment & Cancellation

Kindly read the Cancellation Policy carefully before you confirm your booking and pay.

By making a reservation with Mawasim.net, you accept and agree to the relevant cancellation and no-show policy of MawasimTours.

You can amend or cancel your lodging booking online under the‘Reservations’ section of your Mawasim.net account. 

You can change your guest name, bed type, smoking preference, special requests, accessibility options, room type, number of guests and travel dates at no additional charge.Lodging suppliers may enforce other changes and/or cancellation fees. Charges vary by reservation, so please review your confirmation email for details and read the cancellation policies carefully.The terms and conditions may not be modified by any unauthorized person, including employees of Mawasim Tours.

You agree to pay any supplier required cancellation or booking modification fees that you incur. In limited cases, some hotels do not permit changes to or cancellations of reservations after they are made, as indicated in the rules and restrictions for the hotel reservation. You agree to abide by the terms and conditions imposed with respect to your prepaid hotel reservations.

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